Return & Refund Policy
This policy covers returns and refunds for orders placed with Maviro Pavilion. The window is 7 days, measured from the day of delivery.
Return conditions
Eligibility rests on condition. The item should be unused and returned with its packaging, labels and accessories intact.
Quote the order number when you write in. No paper receipt is required; the order record is enough.
What cannot be returned
A few things fall outside the policy, for reasons of hygiene, safety or simple practicality:
- Items returned after the 7 days window has closed
- Items that have been assembled, installed or otherwise put into service
- Goods returned incomplete — packaging, labels or accessories missing
- Damage caused once the item was in your care
- Items bought as clearance or marked non-returnable on the listing
What to do first
Send the order number and the reason to customersupport@maviropavilion.shop. Where the fault is visible, attach a picture. We come back with authorisation in 1 to 2 business days.
Hold the item until you have the authorisation. Without it we cannot connect the parcel to your order.
Your authorisation includes the address and the method. Some PIN codes support pickup; others need you to book a courier. Use sufficient packing.
The cost of sending it back
Who pays depends on why. Faults and errors at our end are covered by us; returns for any other reason are paid for by the customer.
Inspection and refund
We check the returned item against this policy as soon as it reaches us and tell you the outcome. Approved refunds are processed within 10 business days.
Refunds go to the source. That is the paying UPI account, or a nominated bank account where the order was COD.
Delivery charges are refunded only on faulty, damaged or wrongly supplied items.
Damaged or defective on arrival
Within 48 hours of the parcel arriving, send photographs to customersupport@maviropavilion.shop. Damaged and defective goods are replaced or refunded in full at our cost.
If the wrong item has been sent, keep the packaging and email customersupport@maviropavilion.shop. We arrange collection and send the correct product, or refund you in full.
Your rights under Indian consumer law, including the Consumer Protection Act, 2019, remain fully available to you whatever this page says.
Write to customersupport@maviropavilion.shop or ring +91 8233742256 to begin. We are here Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.
Exchanges
Exchanges run as two separate transactions: a refund on the returned item, and a new order for the replacement.
If a return is declined
Returns that do not qualify are photographed, explained and posted back to you without charge.
Any decision can be reviewed — just reply and ask. Beyond that, Indian consumer law gives you further recourse.