Frequently Asked Questions

A short reference covering ordering, payment, delivery and returns at Maviro Pavilion.

What does this shop stock?

Solar path and landscape lights — specifically solar pathway lights; solar ground and disk lights; flame-effect solar lights; edison-style solar lanterns. Everything is listed on the shop.

What payment methods are available?

UPI and Cash on Delivery. The Payment Policy covers how each works and how refunds travel back.

How much is shipping?

A single flat charge of ₹79, waived at ₹1,999 and above. The Shipping Policy has the rest.

How soon do parcels arrive?

1–2 business days in the shop, then 3-9 business days on the road. Festival weeks can add a day or two.

Do you deliver everywhere in India?

Most Indian PIN codes are served. If yours is not, the checkout page stops the order rather than taking your money.

Is international delivery available?

No. Indian PIN codes only.

How do I check the status?

Use the Track Your Order page with the order number from your confirmation email. The first courier scan can take up to a day to appear.

Can I return something?

You have 7 days from delivery. The item must be unused with its packaging and accessories. See the Return & Refund Policy.

When is the money returned?

Approved refunds are processed within 10 business days, back to the UPI account used or by bank transfer for COD orders.

My parcel arrived damaged. What now?

Photograph the item and the outer packaging and email customersupport@maviropavilion.shop within 48 hours. We replace or refund in full and cover the return carriage.

What if I change my mind?

Yes, at any point before the courier collects. Email customersupport@maviropavilion.shop or call +91 8233742256. After dispatch, use the Return & Refund Policy instead.

Do you issue a GST invoice?

GST is not charged here. The shop is under the registration threshold, so there is no tax invoice to claim.

How can I contact you?

Email customersupport@maviropavilion.shop or telephone +91 8233742256. Our hours are Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.

Can an order be edited?

Only before dispatch. Contact customersupport@maviropavilion.shop quickly; after hand-over the order is fixed.

Can I pick it up myself?

This is a dispatch operation rather than a walk-in counter. Ask on customersupport@maviropavilion.shop before travelling anywhere.

Who carries the risk while it travels?

A parcel that never arrives is replaced or refunded. We take it up with the courier; you do not have to.

Are items guaranteed?

Goods are covered against being damaged or defective on arrival — report it within 48 hours and we replace or refund. Where a manufacturer offers its own warranty, the terms are the manufacturer’s and any paperwork is in the box.

Do the colours match?

We use genuine product photographs. Monitor calibration means an exact colour match cannot be promised.

Can I order for my shop or office?

Yes, though the site is priced for retail. For larger quantities write to customersupport@maviropavilion.shop and we will quote separately.

Are you a genuine business?

Our full postal address is B-63, Ward 30, Block B, Rajendra Park, Sector 105, Gurugram, Haryana 122006, India and the number is +91 8233742256. Both are printed on the Contact page and throughout these policies.

Can I return something I ordered by mistake?

You have 7 days from delivery to send it back. Return postage on a change-of-mind return is yours; the Return & Refund Policy has the detail.

Do you store my payment details?

No banking data is retained by this shop. See the Payment Policy and the Privacy Policy for the full picture.